One number, one inbox, and what to put in it
There is no form. What you send decides what we can answer.
Which route is yours
Routing map for four kinds of enquiry. Plant down, where something has stopped, goes to the telephone on 072 881 3984. A quotation request and a compliance enquiry both go to info@aitec.co.za by email. Supplier registration and tender documents go to swuanita@aitec.co.za by email. Every route below states its own destination and its action in text.
Plant down
Something has stopped
Quotation
Planned work, or a specification to price
Compliance
An inspection date, or a question about the regime
Procurement
Supplier registration and tender documents
What to put in the first message
Send what you have. A partial message beats a delayed one.
The plant
- Equipment — boiler, generator, steriliser, kitchen, laundry, cold room, panel
- Fuel, where it applies
- Make and model
- Running, or down
The work
- Install, maintain, repair, replace, operate or inspect
- Scope, or the specification
- Timeframe, or the date it must be back
Procurement route
- Direct order, quotation or tender
- Tender or reference number
- What your supplier file still needs
You
- Organisation and kind of facility
- Town and province
- Name, telephone, email
How these channels work
- One general line
- No separate breakdown number, and no promise about how quickly someone answers.
- No published hours
- We will not print hours we cannot stand behind.
- No published address
- Registered and postal details travel with the supplier documents.
Tell us what’s in the plant room.
The equipment, the fault, the facility. That is enough to price the work.